1. Who we are
RAJ PERFUMES operates this website and is responsible for the personal information collected through it. We sell perfumes, bakhoor, oud, gift sets and related fragrance products to customers in the United Kingdom.
2. Personal information we collect
We may collect the following information when you browse, create an account, contact us or place an order:
- Name, email address and phone number.
- Billing and delivery address, postcode, city and country.
- Order history, products purchased, delivery method, payment status and order status.
- Account information such as email address, password hash, saved addresses and account activation status.
- Technical information such as IP address, browser information, device type, cookies and website activity.
- Messages you send to us through contact forms, email, WhatsApp or social media.
3. How we use your information
We use personal information to:
- Process orders, payments, refunds and delivery.
- Create and manage customer accounts.
- Send order confirmations, invoices, delivery updates and tracking links.
- Provide customer support and respond to enquiries.
- Improve website security and prevent fraud or misuse.
- Meet legal, tax and accounting obligations.
We do not store full card details on our website. Card payments are processed by our payment provider.
4. Lawful basis for processing
Depending on the situation, we process personal information because:
- It is necessary to fulfil a contract with you, such as processing and delivering your order.
- We need to comply with legal obligations such as accounting and tax records.
- We have a legitimate interest in running and protecting our business, website and customer service.
- You have given consent where required, such as for optional marketing communications.
6. How long we keep information
We keep customer and order information only for as long as needed for order fulfilment, customer service, accounting, legal, tax and fraud-prevention purposes.
Account information is kept while your account remains active. You may request deletion, subject to legal or accounting record requirements.
7. Your data protection rights
Under UK data protection law, you may have rights to:
- Be informed about how your data is used.
- Access a copy of your personal information.
- Ask us to correct inaccurate information.
- Ask us to delete information in certain circumstances.
- Ask us to restrict or object to processing in certain circumstances.
- Ask for data portability in certain circumstances.
- Complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.
8. Security
We use reasonable technical and organisational measures to protect customer information. Passwords are stored as password hashes and are not stored in plain text. We also use security controls such as CSRF protection, account activation emails and secure payment processing.
No website can guarantee complete security. Please keep your login details private and tell us if you suspect unauthorised access to your account.
9. Contact and complaints
Contact us if you want to ask about this policy or exercise your data protection rights.